Refund and Returns Policy

Why we can’t take medicines back. Once a medicine leaves our pharmacy we can’t know how it was stored. To keep everyone safe, we do not accept returns of medicines for change of mind.

When you get a free reshipment or refund

• The parcel arrives damaged or the medicine is broken or leaking.
• You receive the wrong medicine or strength.
• Items are missing from your order.
• The parcel is lost in transit (after [X] days past the delivery estimate).

How to claim                                        

1. Email test@gmail.com within 7 days of delivery. Include your order number and clear photos of the box, label and medicine.
2. We reply within 1-2 business days.
3. If approved, we reship at no cost or refund to your original payment method. Refunds usually show in [5-10] business days.

Cancelling an order. You can cancel before dispatch for a full refund. See Cancellation Policy.

Customs. If customs holds, refuses or seizes a parcel, [state your policy, for example one free reshipment or a partial refund].

Not covered. Wrong address given by the customer, refused deliveries, opened or used medicine, change of mind.Need help? test@gmail.com | 1234567890 | Contact page